As I finished entertaining this particular customer. I received a call from one of my bank regarding my credit card application. So I had to provide fresh, recent documents which made me quite upset as I had requested the card since 2 months ago but they took the liberty of processing it slow and late.
I was rather ticked off and infuriated with the reason that they gave me. At that moment I thought to my self, I could either be:
a) An exceptionally difficult customer towards them and argue with them
OR
b) A cooperative customer and provide them with documents as per request
I usually don't go for option (A) as I'm genuinely a nice, empathetic and understanding person. However, because of the unfortunate situation that I encountered earlier, I was heading more towards the option (A) side.
Fortunately for me, I still had a bit of Ee Wen left in me. So I calmed down, took a deep breath, and told them I would provide them. But I also did mention that I had applied way earlier and it wasn't my fault.
What I'm trying to say is that don't let negativity bring you down. Surround yourself with people and I definitely have my colleagues, lover and family to do that for me whenever I have a bad day.
Quote obtained from http://addicted2success.com/life/2-ways-to-stay-positive-when-dealing-with-negative-people/
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